Returns & Refunds.

Under the Consumer Contracts Regulations 2013, if you are a single unit customer purchasing for personal use, you have the right to cancel your order within 14 calendar days of receiving your goods, for any reason at all. You do not need to give us a reason and we will not ask you to justify your decision.

Your 14-day cancellation window starts the day after you, or someone you nominate, takes physical delivery of the goods.

To cancel, simply let us know in writing before the 14-day window closes. You can email returns@clothingcommerce.co.uk or use our returns portal. You do not need any specific form or wording, just tell us clearly that you wish to cancel.

This right to cancel applies to single unit, personal purchases only. Wholesale and trade orders are subject to separate terms outlined in Section 6 below.

Starting a return is straightforward. Please do not send items back without contacting us first, as unannounced returns may cause processing delays.

Items must be returned in an unworn, unwashed, and unaltered condition with all labels and tags still attached. We reserve the right to refuse a return or reduce the refund amount if items show signs of use, damage, or have had tags removed.

Whether you pay for return postage depends on the reason for the return. Here is a clear breakdown:

Where we cover return postage, we will provide a pre-paid returns label by email. Please use a tracked service when returning goods at your own cost, as we cannot accept responsibility for parcels lost in transit without tracking.

We will not reimburse the cost of premium or express return services unless we have specifically agreed to this in writing beforehand.

Once we have received your returned items and confirmed they meet our returns conditions, we will process your refund as quickly as possible.

Refunds are always issued to the original payment method used at checkout. We are unable to refund to a different card or account. If your original payment method is no longer available, please contact us and we will arrange an alternative in line with our legal obligations.

You will receive an email notification as soon as your refund has been processed on our end. After that, the time it takes to appear in your account depends on your bank or payment provider and is outside of our control.

Under the Consumer Rights Act 2015, all goods we sell must be of satisfactory quality, fit for purpose, and as described. If an item you receive does not meet these standards, you have clear rights and we will put things right without hesitation.

To report a faulty or incorrectly described item, please email returns@clothingcommerce.co.uk with your order number and clear photographs of the fault. We will respond within one working day with next steps.

Please note that faults caused by general wear, misuse, washing against care label instructions, or accidental damage are not covered under this policy or the Consumer Rights Act 2015.

Wholesale orders are governed by the specific terms agreed at the point of account creation or confirmed in your trade order agreement. The following conditions apply as standard unless otherwise agreed in writing:

For any wholesale returns or claims, please contact your account manager directly or email trade@clothingcommerce.co.uk with your trade account number and order reference.

Certain items are exempt from our standard returns policy. These exceptions are permitted under the Consumer Contracts Regulations 2013 and will always be clearly indicated at the point of purchase.

These exclusions do not affect your statutory rights in respect of faulty or misdescribed goods. Even where a return would normally be excluded, if the item is genuinely faulty we will always honour our obligations under the Consumer Rights Act 2015.

If you would prefer a different size, colour, or style rather than a refund, we are happy to process an exchange. Exchanges are available on single unit orders and are subject to stock availability.

To request an exchange, follow the same process as a return: contact us first, receive your Returns Authorisation Number, and send the original item back. Once we receive and inspect the returned goods, we will dispatch your replacement.

If your preferred replacement is not in stock, we will let you know straight away and offer you either a full refund or the option to wait until the item is back in stock. We will never dispatch an alternative you have not approved.

Exchanges are not available on wholesale orders, custom orders, personalised items, or any item listed as non-returnable in Section 7 above. If you need to resolve a discrepancy on a wholesale order, please refer to Section 6 or contact your account manager.

This policy is provided for your information and does not affect your statutory rights. Clothing Commerce Ltd is a UK-registered company. Our full Terms and Conditions, Privacy Policy, and company information are available on request.

Nothing in this returns policy removes or restricts your rights under the Consumer Contracts Regulations 2013, the Consumer Rights Act 2015, or any other applicable UK consumer protection legislation.