Terms of Service.
These terms govern your use of our website and the purchase of goods from Clothing Commerce. Please read them carefully before placing an order. By purchasing from us, you agree to these terms in full.
About Clothing Commerce
These Terms of Service ("Terms") are entered into between you ("the customer") and Clothing Commerce Ltd ("we", "us", "our"), a company registered in England and Wales. Our registered address and company number are available on request.
We operate an online retail and wholesale clothing business, offering both ready-made generic designs and custom or branded garment production. These Terms apply to all purchases made through our website and any other channel through which we accept orders.
If you have any questions about these Terms before placing an order, please contact us at hello@clothingcommerce.co.uk before proceeding. Placing an order constitutes your acceptance of these Terms in full.
Two types of customer: These Terms apply to both consumer customers (individuals purchasing for personal use) and trade or wholesale customers (businesses, retailers, and resellers). Where terms differ between these two groups, this is clearly indicated throughout this document.
Placing an order
When you place an order with us, you are making an offer to purchase goods at the stated price and on these Terms. No contract exists between us until we have confirmed your order in writing by email. We reserve the right to decline any order at our discretion, including where items are out of stock, pricing errors have occurred, or we are unable to verify payment.
You are responsible for ensuring that all information provided when placing an order is accurate, including your delivery address, contact details, and where applicable your trade account information. We are not liable for delays or failed deliveries caused by incorrect information supplied by you.
We reserve the right to cancel and fully refund any order prior to dispatch if we discover a pricing error, stock discrepancy, or any other issue that prevents us from fulfilling the order as described. We will notify you promptly if this occurs.
Pricing & payment terms
All prices displayed on our website for consumer purchases are inclusive of VAT at the applicable UK rate, unless otherwise stated. Wholesale pricing communicated to trade accounts is stated exclusive of VAT, which will be added at the prevailing rate at the time of invoicing.
We reserve the right to amend our prices at any time without notice, but any change will not affect an order that has already been confirmed in writing.
Consumer payments are taken in full at the time of purchase via our secure payment processor. We accept major debit and credit cards and any additional payment methods displayed at checkout. We do not store your full card details.
Wholesale payments are subject to the credit terms agreed at the time of account creation. Standard terms are 30 days from the date of invoice. We reserve the right to charge interest on overdue balances at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Where a wholesale account has outstanding overdue invoices, we reserve the right to withhold further orders until the account is brought up to date.
Custom order deposits: A non-refundable deposit of 50% is required before production commences on any custom or branded order. The remaining balance is due prior to dispatch. The deposit is non-refundable once materials have been ordered or production has begun, except in the event of fault on our part.
Delivery & lead times
We aim to dispatch all in-stock orders within 2 working days of order confirmation. Estimated delivery timeframes are displayed at checkout and in your order confirmation email. These are estimates only and are not guaranteed delivery dates unless expressly stated.
We currently deliver to addresses within the United Kingdom. If you require delivery outside the UK, please contact us before placing your order as international shipping may be available on a case-by-case basis for wholesale customers.
We are not liable for delivery delays caused by circumstances beyond our reasonable control, including adverse weather, carrier disruption, industrial action, or other force majeure events. In such cases, we will keep you informed and work to fulfil your order as soon as reasonably possible.
Risk in the goods passes to you upon delivery. If goods are lost or damaged in transit, please notify us within 48 hours of the expected delivery date so that we can investigate and take appropriate action with the carrier.
Consumer rights & protections
As a consumer purchasing goods for personal use, you are protected by UK consumer law. Nothing in these Terms removes or restricts those rights. The key pieces of legislation that protect you are set out below.
Dispute resolution: If you are not satisfied with how we have handled a complaint, you may refer the matter to an Alternative Dispute Resolution (ADR) scheme. We will provide details of the applicable scheme if a dispute cannot be resolved directly between us. You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr, though we note this is primarily for cross-border disputes.
Wholesale & trade terms
Business-to-business: Wholesale orders are placed on a business-to-business basis. Consumer protection legislation, including the 14-day right to cancel under the Consumer Contracts Regulations 2013, does not apply to trade purchases. These terms apply instead of, and take precedence over, any standard terms you may have as a buyer.
To open a wholesale account with us, you must be a registered business, retailer, reseller, or trader operating within the United Kingdom or with our prior written agreement if trading internationally. We reserve the right to decline wholesale account applications at our discretion.
Custom & branded orders
We offer custom garment production including branded printing, embroidery, and bespoke design work for both consumer and wholesale customers. All custom orders are subject to the following terms in addition to the general terms set out in this document.
Intellectual property rights
All content on our website, including but not limited to text, images, product photography, design layouts, logos, and brand materials, is owned by or licensed to Clothing Commerce and is protected by UK and international intellectual property law.
You may not copy, reproduce, republish, distribute, or use any part of our website content for commercial purposes without our prior written consent. Personal, non-commercial use is permitted provided our ownership is acknowledged and content is not altered.
Our Clothing Commerce name, logo, and associated marks are our property. You may not use them in any way that implies endorsement, affiliation, or partnership without our express written permission.
Designs we create for you: Where we produce original design work as part of a custom order brief (for example, a bespoke logo or graphic created by our team), we retain the intellectual property in that design unless otherwise agreed in writing. A licence to use the design on the ordered garments is granted to you automatically upon full payment. Full assignment of rights requires a separate written agreement and may be subject to an additional fee.
Limitation of liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
Subject to the above, our total liability to you in connection with any order or contract shall not exceed the total price paid by you for the goods in question.
We are not liable for any indirect, consequential, or economic losses arising from your use of or reliance on our products, including but not limited to loss of profit, loss of business, loss of anticipated savings, or damage to reputation.
These limitations apply whether the claim is in contract, tort (including negligence), breach of statutory duty, or otherwise, even if we were advised of the possibility of such loss.
Consumer note: If you are a consumer, these limitations do not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
Privacy & data protection
We take the protection of your personal data seriously and comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you place an order with us, we collect and process personal data including your name, contact details, delivery address, and payment information. This data is used solely for the purpose of fulfilling your order, managing your account, and communicating with you about your purchases.
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with third-party service providers (such as delivery carriers and payment processors) strictly as necessary to fulfil your order. All such third parties are contractually required to handle your data in accordance with UK data protection law.
You have the right to access, correct, and request deletion of your personal data at any time by contacting us at privacy@clothingcommerce.co.uk. Full details of how we collect and use your data are set out in our separate Privacy Policy, available on our website.
Marketing communications: We will only contact you for marketing purposes with your explicit consent. You may withdraw consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Transactional communications related to your orders are not marketing and will be sent regardless of your marketing preferences.
Governing law & jurisdiction
These Terms and any contract formed between us are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer resident in Scotland or Northern Ireland, in which case you may bring proceedings in your local courts.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.
Our failure to enforce any right or provision in these Terms shall not constitute a waiver of that right or provision unless acknowledged by us in writing.
We reserve the right to amend these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our services following any update constitutes your acceptance of the revised Terms. For existing orders, the Terms in force at the time of your order confirmation shall apply.
Questions about these terms?
We are happy to explain anything in plain English. Get in touch.
These Terms of Service are provided for your information and do not affect your statutory rights. Clothing Commerce Ltd is registered in England and Wales. Company registration details are available on request. VAT registration number available on invoices.
Nothing in these Terms removes or restricts your rights under the Consumer Contracts Regulations 2013, the Consumer Rights Act 2015, the Consumer Protection from Unfair Trading Regulations 2008, the UK General Data Protection Regulation, or any other applicable UK legislation.